Course 4: Communication, Connection & De-Escalation

What You'll Learn

• 1 Lesson 1: Active Listening & Empathy
• 2 Lesson 2: Clear Verbal & Non-Verbal Communication
• 3 Lesson 3: Managing Conflict & Staying Calm
• 4 Lesson 4: Building Connection, Emotional Safety & Trust
• 5 Lesson 5: De-Escalation & Crisis Response (In-Depth)
• 6 Reflection Questions — Whole Course