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Lesson 5: De-Escalation & Crisis Response (In-Depth)

Objective Use a stepwise approach to recognise early escalation, lower arousal, maintain safety, and debrief/learn afterward. Why this matters Escalations are safer and shorter when addressed early, with space, validation, and choice. Post-incident learning prevents repeat patterns. The phased response model : Phase 1 — Early signs (tension) Observe: pacing, silence, rapid speech, change in […]

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